Shipping policy

Last updated: June 21, 2026

At MENSTONE, we want your order to arrive safely, clearly, and with tracking from start to finish.

This Shipping Policy applies to orders shipped within the United States.

  1. Where we ship

MENSTONE ships only within the United States.

We currently do not ship to countries outside the United States.

Orders placed with a shipping address outside the United States may be refused, cancelled, or refunded.

  1. Order handling time

Please allow 1-3 business days for your order to be processed before it ships.

Business days are Monday through Friday, excluding public holidays.

During high demand, promotions, product launches, or holiday periods, processing may take slightly longer. We appreciate your patience while your order is prepared and inspected before shipping.

  1. Shipping time

Once your order has been processed and shipped, estimated delivery time is:

United States: 5-8 business days

This estimate begins after your order has been shipped, not from the time the order is placed.

  1. Total estimated delivery time

Your total estimated delivery time is:

1-3 business days handling time
plus
5-8 business days shipping time

Total estimated delivery time: 6-11 business days

Delivery times are estimates only and may vary depending on carrier delays, weather, high shipping volume, holidays, or other circumstances outside our control.

  1. Shipping costs

Shipping costs, if any, will be shown at checkout before you complete your order.

If your order qualifies for free shipping, this will also be displayed at checkout.

  1. Premium Expedited & Insured Shipping

If you want priority handling and added protection, you may choose Premium Expedited & Insured Shipping at checkout, if available.

This option gives your order faster handling and built-in shipping protection in case of damage, loss, or delivery issues during transit.

If your order is damaged, lost, or affected by a delivery issue and you selected Premium Expedited & Insured Shipping, contact us at:

[Insert Customer Support Email]

Please include your order number and any relevant photos or tracking details so we can review the issue and help resolve it.

  1. Tracking information

Once your order ships, you will receive a shipping confirmation email with tracking information, if available.

You can also track your order directly on our website using your order number.

Please allow some time for tracking updates to appear after your package has been processed by the carrier. Tracking information may not update immediately after your order ships.

If your tracking has not updated for several days, contact us at:

[Insert Customer Support Email]

Please include your order number so we can check the status for you.

  1. Incorrect or incomplete addresses

Please make sure your shipping address is complete and accurate before placing your order.

MENSTONE is not responsible for orders delayed, lost, or returned because of an incorrect or incomplete shipping address provided by the customer.

If you notice an address mistake after placing your order, contact us as soon as possible at:

[Insert Customer Support Email]

We cannot guarantee changes once an order has already been processed or shipped.

  1. Lost, stolen, or delayed packages

Once an order has been handed to the shipping carrier, delivery is handled by the carrier.

MENSTONE is not responsible for delays caused by the carrier, weather, local delivery issues, incorrect addresses, or other events outside our control.

If your package is marked as delivered but you have not received it, please:

Check around your delivery location

Ask household members or neighbors

Contact the shipping carrier with your tracking number

Then contact us if you still need help

We will do our best to assist, but we cannot guarantee refunds or replacements for packages marked as delivered by the carrier, unless you selected Premium Expedited & Insured Shipping and the issue qualifies under the included shipping protection.

  1. Damaged items during shipping

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:

[Insert Customer Support Email]

Please include:

Your order number

A short description of the issue

Clear photos of the product and packaging

If approved, we will help resolve the issue with a replacement, refund, or another suitable solution.

  1. Order cancellations

If you need to cancel your order, contact us as soon as possible.

We cannot guarantee cancellation once your order has already been processed, packed, or shipped.

If your order has already shipped, you may request a return after delivery according to our Return & Refund Policy.

  1. High demand and holiday delays

During sales, holidays, product launches, or periods of high demand, handling or shipping times may be longer than usual.

We will always do our best to process orders as quickly as possible and keep you updated when tracking is available.

  1. Contact us

If you have questions about shipping or your order status, contact us at:

MENSTONE
[Insert Austrian Legal Company Name]
[Insert Business Address, Austria]
Email: [Insert Customer Support Email]