Refund policy

Last updated: June 21, 2026

At MENSTONE, we stand behind the quality of our products. If you are not satisfied with your order, you can request a return within 30 days of receiving your item.

This policy applies to orders shipped within the United States.

  1. 30-day return policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

The item must be returned in good condition.

The item must not be damaged, broken, heavily worn, altered, or missing parts.

The original packaging should be included where possible.

You must provide your order number or proof of purchase.

Because MENSTONE is sold with a 30-day trial, you may try the product during the return window. However, we reserve the right to refuse returns that show damage, abuse, excessive wear, or signs that the item was not used as intended.

  1. How to start a return

To start a return, contact us at:

[Insert Customer Support Email]

Please include:

Your full name

Order number

Email address used for the order

Reason for return

Photos, if the item arrived damaged or defective

Once your return request is approved, we will send you return instructions.

Items sent back without prior approval may not be accepted.

  1. Return shipping

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping costs, if any, are non-refundable.

We recommend using a trackable shipping service. MENSTONE is not responsible for returns lost in transit.

  1. Damaged, defective, or wrong items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at:

[Insert Customer Support Email]

Please include your order number and clear photos of the issue.

If approved, we will replace the item, issue a refund, or provide another suitable solution.

  1. Exchanges

The fastest way to exchange an item is to return the original product first. Once your return is approved, you can place a new order for the item you want.

If your item arrived damaged, defective, or incorrect, contact us and we will help resolve it directly.

  1. Bundle and BOGO returns

If you purchased a bundle, BOGO offer, or promotional deal, all items included in that offer may need to be returned together to receive a full refund.

If only part of a bundle or promotional offer is returned, your refund may be adjusted to reflect the value of the items kept.

For example, if you purchase a “Buy 2 Bracelets, Get 1 Necklace Free” offer and return only part of the order, the free item or discount may be deducted from your refund.

  1. Non-returnable items

The following items cannot be returned:

Gift cards

Final sale items

Custom or personalized products

Items damaged due to misuse, neglect, or improper care

Items returned without approval

If you are unsure whether your item qualifies, contact us before sending it back.

  1. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Refunds are usually processed within 10 business days after approval. Your bank, credit card company, or payment provider may need additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, contact us at:

[Insert Customer Support Email]

  1. Order cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has already been processed, packed, or shipped.

If your order has already shipped, you may request a return after delivery according to this policy.

  1. Lost or delayed packages

If your package is delayed, please check your tracking information first.

If tracking shows that your order was delivered but you did not receive it, contact the carrier and then contact us so we can review the issue.

MENSTONE is not responsible for packages lost due to incorrect or incomplete shipping addresses provided by the customer.

  1. Contact us

For return, refund, or exchange questions, contact us at:

MENSTONE
[Insert Austrian Legal Company Name]
[Insert Business Address, Austria]
Email: [Insert Customer Support Email]