Privacy policy
Last updated: June 21, 2026
This Privacy Policy explains how MENSTONE ("we", "us", or "our") collects, uses, and shares your information when you visit our website, place an order, contact us, or interact with our services.
"You" and "your" refer to you as a visitor, customer, or user of our website.
By using our website or buying from MENSTONE, you agree to the practices described in this Privacy Policy.
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Changes to this policy
We may update this Privacy Policy from time to time. If we make changes, we will update the "Last updated" date at the top of this page.
Your continued use of our website after any update means you accept the revised policy.
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Information we collect
We collect information needed to run our store, process orders, ship products, provide support, improve our website, and communicate with customers.
A. Information you provide directly
When you place an order, contact us, create an account, or interact with our website, we may collect:
Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation
Account login details, if you create an account
Messages you send to our customer support team
We do not store your full credit card details. Payments are processed securely through our payment providers.
B. Information collected automatically
When you visit our website, we may automatically collect certain information through cookies, pixels, analytics tools, and similar technologies.
This may include:
IP address
Browser type
Device type
Pages viewed
Products viewed
Time spent on our website
Referral source
Shopping cart activity
Purchase behavior
This helps us understand how visitors use our website, improve the customer experience, and show relevant offers or ads.
C. Information from third parties
We may receive information from third-party partners that help us operate our business, including:
Shopify
Payment processors
Shipping and fulfillment providers
Email and SMS marketing platforms
Advertising platforms such as Meta, Google, TikTok, or similar services
Analytics providers
Customer support tools
These partners provide information only as needed to help us operate our store, process payments, fulfill orders, run marketing, or support customers.
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How we use your information
We use your information to:
Process and fulfill your order
Ship your products
Send order confirmations and shipping updates
Handle returns, refunds, and support requests
Respond to your questions
Prevent fraud and unauthorized activity
Improve our website and customer experience
Send marketing emails or text messages, where allowed
Show relevant ads and offers
Measure website and advertising performance
Comply with legal obligations
We use your information only for business purposes related to operating and improving MENSTONE.
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Email and SMS marketing
If you subscribe to our email list, SMS list, or provide consent during checkout, we may send you product updates, offers, promotions, and other marketing messages.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or following the opt-out instructions in our text messages.
Even if you unsubscribe from marketing, we may still send you transactional messages related to your order, such as order confirmations, shipping updates, refund notices, or customer service replies.
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Cookies and tracking technologies
We use cookies and similar technologies to make our website work properly, remember your preferences, analyze website activity, and improve advertising.
Cookies may help us:
Keep items in your cart
Remember your preferences
Understand which products customers view
Measure website performance
Improve ads and marketing campaigns
You can control or delete cookies through your browser settings. If you disable cookies, some parts of our website may not work properly.
We may also use pixels and similar tools from advertising platforms such as Meta, Google, TikTok, or similar services. These tools help us measure ad performance and show relevant ads.
Where required by applicable law, we will honor recognized privacy signals, such as Global Privacy Control, as an opt-out request for certain types of data sharing related to targeted advertising.
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How we share your information
We may share your information with trusted third parties who help us run our business.
This may include:
Shopify and ecommerce platform providers
Payment processors
Shipping and fulfillment partners
Email and SMS marketing providers
Advertising platforms
Analytics providers
Customer support tools
IT and security providers
Professional advisors, if needed
Legal authorities, if required by law
We do not sell your personal information in the traditional sense. However, certain advertising or analytics activities may be considered "sharing" or "selling" personal information under some US state privacy laws. Where applicable, you may opt out of this type of data sharing.
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Payment information
Payments are processed by secure third-party payment providers. We do not store your full credit card details on our own servers.
Your payment information is handled according to the privacy and security practices of the payment provider used at checkout.
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Shipping and fulfillment
We share the information necessary to deliver your order with shipping carriers and fulfillment partners. This may include your name, shipping address, phone number, email address, and order details.
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How long we keep your information
We keep your personal information only as long as needed to:
Fulfill your order
Provide customer support
Process returns or refunds
Comply with tax, accounting, and legal obligations
Prevent fraud
Resolve disputes
Enforce our agreements
Improve our services
Order and transaction records may be kept for the period required by applicable business, tax, and accounting laws.
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Your privacy rights
Depending on the state where you live, you may have certain rights over your personal information.
These rights may include the right to:
Access the personal information we have about you
Request deletion of your personal information
Correct inaccurate information
Request a copy of your personal information
Opt out of targeted advertising
Opt out of certain sales or sharing of personal information
Limit the use of certain sensitive personal information, where applicable
Appeal a decision we make about your privacy request
To make a privacy request, contact us at:
[Insert privacy/contact email]
We may need to verify your identity before processing your request.
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California privacy rights
If you are a California resident, you may have additional rights under California privacy laws.
These may include the right to know what personal information we collect, use, disclose, sell, or share; the right to request deletion; the right to correct inaccurate information; and the right to opt out of certain sales or sharing of personal information.
We do not knowingly sell or share the personal information of anyone under 16 years old.
To make a California privacy request, contact us at:
[Insert privacy/contact email]
If required, we will also provide a "Do Not Sell or Share My Personal Information" link or similar opt-out method on our website.
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Do Not Track and Global Privacy Control
Some browsers may send "Do Not Track" signals. Because there is no consistent industry standard for responding to these signals, our website may not respond to them.
Where required by applicable law, we will honor Global Privacy Control or similar legally recognized opt-out signals.
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Data security
We use reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
No online store, payment system, or internet transmission is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.
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Children's privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will take steps to delete it.
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Third-party links
Our website may contain links to third-party websites, apps, or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reading their privacy policies before providing personal information.
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Contact us
If you have questions about this Privacy Policy or want to make a privacy request, contact us at:
MENSTONE
[Insert legal company name]
[Insert business address, if applicable]
Email: [Insert privacy/contact email]